Help center

Search for a destination and dates on the Explore page, open a Listing you like, and select "Reserve." You'll see the full price breakdown before you confirm and pay.

Pricing (nightly rate, weekend rate, cleaning fee, extra-guest fee, discounts) is calculated fresh from the Host's settings every time you change your dates or guest count, so the total you see is always accurate.

Yes — every Listing page has a "Contact host" option so you can ask questions about the property before you reserve.

For your privacy and the Host's, only the city and general area are shown before booking. The full address is released once your booking is confirmed.

Create an account, then start the host onboarding flow from "Become a host." You'll walk through property type, location, capacity, amenities, photos, pricing, and your cancellation policy.

You'll connect a payout account during onboarding. Payouts are released automatically after a Guest's stay begins, minus the Havena service fee.

You choose from three standard policies — Flexible, Moderate, or Strict — for each Listing. See our Cancellation Policy page for details.

Havena accepts major credit and debit cards through our PCI-compliant payment processor. We never store your full card number.

Your card is charged when your booking is confirmed, which finalizes your reserved dates. Host payouts are released on the schedule shown in the Host dashboard.

This can happen if someone else booked the same dates in the moments between payment and confirmation. If that happens, you're automatically refunded in full and shown a friendly notice to pick new dates.

Go to Trips in your account, open the booking, and select "Cancel booking." Your refund amount depends on the Listing's cancellation policy and how far ahead of check-in you cancel.

If a Host cancels a confirmed booking, you receive a full refund regardless of the stated cancellation policy.

Visit our Cancellation Policy page for a full breakdown of the Flexible, Moderate, and Strict policies.